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Rules and Regulations
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Kentucky Department of Corrections Quarterly Food Program Information
The items in this catalog are considered Quarterly Food Program items and have been approved by the Kentucky Department of Corrections. Each facility Warden may choose to restrict items from being ordered as deemed necessary for their facility. This catalog is effective April 1st – October 31st, 2023. Multiple packages can be ordered for each offender, but the combined total cannot exceed a total of $125 maximum value of product per quarter. There is a minimum order amount of $15.00 of product. Orders from family, friends and offenders will be accepted. Package privileges are subject to change without notice. It is the offender’s responsibility to ensure the items ordered are in accordance with their individual facility policy.
ORDERING INFORMATION: Family & Friends may place orders online, by phone, fax or mail. For more information, please visit our website at www.KYpackageprogram.com. Directions for offender phone ordering can be found near the offender phones. Please use the five-digit phone item number located in the catalog when placing orders on the offender phones.
ELIGIBLE OFFENDERS: Offenders assigned to segregation status are not eligible to receive packages. If your package is refused by the offender's facility because the offender is no longer eligible to receive an item/package or the offender no longer wants the item/package, a restocking fee equal to ten percent (10%) of the total invoice amount will be deducted from the purchaser's refund.
PRODUCT & SUBSTITUTIONS: Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we will substitute with an item of equal or greater value. We regret any of these changes and make every effort to ship the proper product that you request.
PAYMENT METHOD: Union Supply Direct accepts the following forms of payment: credit card, debit card, money order (must be domestic, printed in the U.S.), cashier’s check, personal check, facility check, auto-deduction from trust fund, layaway, PayPal and Cash via ACE Cash Express. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you.
| Card Type: |
Card will be charged: |
What happens when your order is placed? |
Additional Information: |
| Credit* |
When order ships |
There will be a hold on your credit card for the amount of the order. |
The hold on your card will be removed and your card will be charged at the time the package ships. |
| Debit* |
When order ships |
There will be a hold on your debit card for the amount of the order. |
A positive balance must be kept in the account until the package ships at which time your card will be charged. |
*We accept major credit/debit cards & prepaid cards with a Visa, Discover or MasterCard logo.
LAYAWAY: The Layaway Program is for friends and family only. Family and friends (“you”) can place an order with us today to activate your layaway plan. Our layaway plan provides a monthly statement that is sent to you the first of each month throughout the duration of your layaway plan. This is a free service at no additional cost to you.
LAYAWAY PAYMENTS CAN BE MADE IN THE FOLLOWING WAYS:
1. By Mail: Send all payments to: Union Supply Direct, Attn: Layaway Plan Dept 99, P.O. BOX 619059 Dallas, TX, 75261-9059. (Offender Name & Number Must Accompany Each Payment.) *Now accepting: money order, personal check, visa, MC and Discover payments.
2. By phone: Call our Customer Service agents at (562) 361-5701 M-F 6AM-10PM & SAT 7AM-3PM (CST).
3. LAYAWAY PAYMENT PLAN: Each layaway installment, except for the final installment of any remaining balance due, must be at least $25.00, and you may make a maximum of three (3) payments per plan. Final payment is due at least 30 days prior to the end of the quarter for which the order is placed (i.e. Last day in February, May, August and November). Your order will be shipped when payment is made in full.
LAYAWAY REFUNDS AND CANCELATIONS: If your order is not paid in full at least 30 days prior to the end of the quarter for which your order is placed, your order will be cancelled, and you will be refunded all the money you have paid less a cancellation charge of $7.95. You may also cancel your order at any time prior to making your final payment for a full refund of all money paid. If, for any reason, the item becomes no longer available before the end of the layaway period, you will receive a full refund of all money paid.
Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
ACE CASH EXPRESS: Customers placing an order online or over the phone can make payments with ACE Cash Express®.
SALES TAX: Sales tax is required by the state of Kentucky. Candy items are considered taxable and will be taxed at a rate of 6%. All other items are not taxable. Sales tax rates are subject to change without notice.
SHIPPING: All shipped orders placed by family & friends will be charged $7.95 (Non-Refundable). Orders placed by offenders will not be charged a shipping fee. Cancelled orders will not be charged a shipping fee.
DELIVERY: Orders will be delivered to each facility on a weekly basis. Orders that do not make the delivery cut off for that week will be delivered the following week. Please allow up to 2 weeks for your order to be received by your loved one.
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Facility Name
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Customers Place Orders By
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Delivery to Facility
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| Bell County Forestry Camp |
Monday
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Thursday
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| Blackburn Correctional Complex |
Sunday
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Wednesday
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| Eastern KY Correctional Complex |
Friday
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Monday
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| Green River Correctional Complex |
Thursday
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Tuesday
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| Kentucky Correctional Institution for Women |
Thursday
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Tuesday
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| Kentucky State Penitentiary |
Thursday
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Wednesday
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| Kentucky State Reformatory |
Thursday
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Tuesday
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| Lee Adjustment Center |
Wednesday
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Monday
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| Little Sandy Correctional Complex |
Wednesday
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Monday
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| Luther Luckett Correctional Complex |
Sunday
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Wednesday
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| Northpoint Training Center |
Wednesday
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Monday
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| Roederer Correctional Complex |
Wednesday
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Monday
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| Southeast State Correctional Complex |
Monday
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Thursday
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| Western KY Correctional Complex |
Thursday
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Wednesday
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| Western KY Correctional Complex - Ross Cash Center |
Thursday
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Wednesday
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RETURNS AND REFUNDS: Used or abused items cannot be returned, exchanged, or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify the staff inventorying your package immediately to arrange a return, exchange, or refund. Damaged or defective food and hygiene items will be refunded. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards. All products must come back to us directly from the facility. For security reasons, we cannot accept any product that has left the facility. All original boxes and packing material are required for any returned goods. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility. If your package is refused by the offender's facility because the offender is no longer eligible to receive a item/package or the offender no longer wants the item/package, a restocking fee equal to ten percent (10%) of the total invoice amount will be deducted from the purchaser's refund.
CUSTOMER SERVICE:
Email: customerservice@unionsupplydirect.com
Web: KYpackageprogram.com
Mail: Union Supply Direct, Attn: Customer Service
Dept. 114, PO Box 619059
Dallas, TX 75261-9059
Phone: 562-361-5701
Kentucky Department of Corrections Quarterly Property Program Information
The items in this catalog are considered Quarterly Property Program items and have been approved by the Kentucky Department of Corrections and are in accordance with Kentucky Corrections Policies and Procedures 17.1 (CPP 17.1). Each facility Warden may choose to restrict items from being ordered as deemed necessary for their facility. This catalog is effective April 1st – October 31st, 2023. Multiple packages can be ordered for each offender but cannot exceed three (3) packages per calendar quarter. There is a minimum order amount of $15.00 of product. Orders from family, friends and offenders will be accepted. Package privileges are subject to change without notice. It is the offenders responsibility to ensure the items ordered are in accordance with their individual facility policy.
Purchase limits by category will be regulated by the allowable limits as outlined in CPP 17.1.
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ITEM
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LIMIT
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Athletic Supporter
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1
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Ball Caps
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1
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Bras
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7
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Bucket Hats
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1
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Gloves
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1
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Gym Shorts
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3
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Gym Shoes
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2*
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Handkerchiefs
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10
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Pajamas
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2
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Poncho
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1
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Robe
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1
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Shower Clogs
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1*
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Socks Or Cotton Footies
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10
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Sweatpants
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3
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Sweatshirts Without Hoods
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3
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Tank Tops Or Sleeveless Crew Neck Tops
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3
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Toboggans
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1
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T-Shirts Short Or Long Sleeve
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10
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Underpants
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10
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Underwear, Long Or Thermal
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2 Pairs
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Work Boot
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1*
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*An offender may have in his possession a total of three (3) pairs of shoes which may include: one (1) pair of state issues shoes or purchased work boot, one (1) pair of personal gym shoes, and one (1) pair of shower clogs; or two (2) pairs of personal gym shoes and one (1) pair of shower clogs.
*Uniform dress may be provided to those offenders who choose an applicable religious preference through their Institutional Religious Services.
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ITEM
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LIMIT
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Blankets
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2
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Earrings
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1
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Eye Glasses
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2
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Hand Towels
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5
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Laundry Bag
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1
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Necklace
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1
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Pillow Cases
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2
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Reading Glasses
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1
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Religious Pendant Or Medallion
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1
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Religious Pendant Or Medallion With Necklace
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1
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Ring
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1
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Sheets
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4
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Shower Bag
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1
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Sunglasses
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1
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Towels
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5
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Wallet
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1
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Washcloths
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5
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Watch
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1
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ITEM
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LIMIT
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Batteries
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Reasonable Quantities
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Drinking Cup, Mug Or Tumbler
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1
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Envelopes (box of 50)
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1
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Hot Pot
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1
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Hot Pot Clear Insert
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1*
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Ice Chest
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1
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Pens
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Reasonable Quantities
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Photo Album
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1
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Photo And Frames
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2
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Plastic Bowl And Lid
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3
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Playing Cards
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Reasonable Quantities
|
|
Religious Text Cover
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1
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Sewing Kit (No Scissors)
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1
|
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Stamped Envelopes
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40
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Stamps
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40
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Table Games
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Reasonable Quantities
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*Hot pot insert counts towards drinking cup max allocation.
*An additional lock may be owned if authorized by institutional rule and is located away from the living area to secure recreational equipment or art and hobby craft supplies.
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ITEM
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LIMIT
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Adapter
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1
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Cable Converter Box
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1
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Calculator
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1
|
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Cassette Tapes, C.D's
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15
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Cd Carrier
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2
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Clock
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1
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Electric Hair Curlers, Hair Curlers Or Straightening Iron
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1
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Electronic Gaming System
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1
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Extension Cord/Co-Axial Cable
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1
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Fan
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1
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Hand Held Dryer
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1
|
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Headphone Splitter
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1
|
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Headphones
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1 per appliance
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Radio
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1
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Remote Control
|
1
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Surge Protector
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1
|
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TV
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1
|
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Typewriter
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1
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Typewriter Ribbon
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2
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Video Games
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5
|
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ITEM
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LIMIT
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|
Clothes Hangers
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10
|
|
Comb Or Hair Pick
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2
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Du-Rag Or Doo-Rag
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1
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Ear Plugs
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4
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Hair Accessories
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8
|
|
Hair Brush
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1
|
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Mirror
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1
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Nail Clipper
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1
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Razor
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4
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Sanitary Napkins or Tampons Packages
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2**
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Toilet Paper Rolls
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4
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**Sanitary napkins and tampons shall only be allowed for those offenders that have a monthly menstrual cycle.
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ITEM
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LIMIT
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Bridge Pins (Plastic)
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1*
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|
Guitar (Acoustic or Electric)
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1
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Harmonica
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1
|
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Instrument Case
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1
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Keyboard
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1
|
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Guitar Strap (Black)
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1*
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Guitar Strings
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2*
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Guitar Strap Buttons
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1 set*
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* An offender who has an applicable musical instrument may have in his possession one (1) guitar strap, two (2) sets of guitar strings, one (1) set of strap buttons, one (1) set of bridge pins, one (1) mini amp or one (1) headphone amp with appropriate adapter.
ORDERING INFORMATION: Family & Friends may place orders online, by phone, fax or mail. For more information, please visit our website at www.KYpackageprogram.com. Directions for offender phone ordering can be found near the offender phones. Please use the five-digit phone item number located in the catalog when placing orders on the offender phones.
ELIGIBLE OFFENDERS: Offenders assigned to segregation status are not eligible to receive packages. If your package is refused by the offender's facility because the offender is no longer eligible to receive an item/package or the offender no longer wants the item/package, a restocking fee equal to ten percent (10%) of the total invoice amount will be deducted from the purchaser's refund.
PRODUCT & SUBSTITUTIONS: Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we will substitute with an item of equal or greater value. We regret any of these changes and make every effort to ship the proper product that you request.
PAYMENT METHOD: Union Supply Direct accepts the following forms of payment: credit card, debit card, money order (must be domestic, printed in the U.S.), cashier’s check, personal check, facility check, auto-deduction from trust fund, layaway, PayPal and Cash via ACE Cash Express. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you.
| Card Type: |
Card will be charged: |
What happens when your order is placed? |
Additional Information: |
| Credit* |
When order ships |
There will be a hold on your credit card for the amount of the order. |
The hold on your card will be removed and your card will be charged at the time the package ships. |
| Debit* |
When order ships |
There will be a hold on your debit card for the amount of the order. |
A positive balance must be kept in the account until the package ships at which time your card will be charged. |
*We accept major credit/debit cards & prepaid cards with a Visa, Discover or MasterCard logo.
LAYAWAY: The Layaway Program is for friends and family only. Family and friends (“you”) can place an order with us today to activate your layaway plan. Our layaway plan provides a monthly statement that is sent to you the first of each month throughout the duration of your layaway plan. This is a free service at no additional cost to you.
LAYAWAY PAYMENTS CAN BE MADE IN THE FOLLOWING WAYS:
1. By Mail: Send all payments to: Union Supply Direct, Attn: Layaway Plan Dept 99, P.O. BOX 619059 Dallas, TX, 75261-9059. (Offender Name & Number Must Accompany Each Payment.) *Now accepting: money order, personal check, visa, MC and Discover payments.
2. By phone: Call our Customer Service agents at (562) 361-5701 M-F 6AM-10PM & SAT 7AM-3PM (CST).
3. LAYAWAY PAYMENT PLAN: Each layaway installment, except for the final installment of any remaining balance due, must be at least $25.00, and you may make a maximum of three (3) payments per plan. Final payment is due at least 30 days prior to the end of the quarter for which the order is placed (i.e. Last day in February, May, August and November). Your order will be shipped when payment is made in full.
LAYAWAY REFUNDS AND CANCELATIONS: If your order is not paid in full at least 30 days prior to the end of the quarter for which your order is placed, your order will be cancelled and you will be refunded all the money you have paid less a cancellation charge of $7.95. You may also cancel your order at any time prior to making your final payment for a full refund of all money paid. If, for any reason, the item becomes no longer available before the end of the layaway period, you will receive a full refund of all money paid.
Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
ACE CASH EXPRESS: Customers placing an order online or over the phone can make payments with ACE Cash Express®.
SALES TAX: Sales tax is required by the state of Kentucky. Items in this catalog are considered taxable at 6%. The shipping fee is also taxable. Sales tax rates are subject to change without notice.
SHIPPING: All shipped orders placed by family & friends will be charged $7.95 (Non-Refundable). Orders placed by offenders will not be charged a shipping fee. Cancelled orders will not be charged a shipping fee. Shipping is taxable.
DELIVERY: Orders will be delivered to each facility on a weekly basis. Orders that do not make the delivery cut off for that week will be delivered the following week. Please allow up to 2 weeks for your order to be received by your loved one.
RETURNS AND REFUNDS: Used or abused items cannot be returned, exchanged, or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify the staff inventorying your package immediately to arrange a return, exchange, or refund. Damaged or defective hygiene items will be refunded. Non-food and hygiene items may be returned for a refund or replacement. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards. All products must come back to us directly from the facility. For security reasons, we cannot accept any product that has left the facility. All original boxes and packing material are required for any returned goods. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility. If your package is refused by the offender's facility because the offender is no longer eligible to receive a package or the offender no longer wants the item or package, a restocking fee equal to ten percent (10%) of the total invoice amount will be deducted from the purchaser's refund.
CUSTOMER SERVICE:
Email: customerservice@unionsupplydirect.com
Web: KYpackageprogram.com
Mail: Union Supply Direct, Attn: Customer Service
Dept. 114, PO Box 619059
Dallas, TX 75261-9059
Phone: 562-361-5701
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